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SeaPort-e - N00178-08-D-5419

CONTRACT NUMBER: N00178-08-D-5419
PERIOD OF PERFORMANCE: 05/29/08 - 4/4/15
WHO IS ELIGIBLE: All warranted Contracting Officers from NAVSEA, NAVAIR, SPAWAR, NAVSUP, MSC, SSPO, NAVFAC, USMC, ONR, DTRA Agency

Active SeaPort-e Task Orders:

Sponsor

  • Naval Surface Warfare Center
    Dahlgren Division
    17632 Dahlgren Road
    Dahlgren, VA 22448-5110

Contract POC

Customer Satisfaction POC

Functional Areas

Evoke offers Technical, Engineering, and Programmatic Support Services nationwide across the following Seaport-e functional areas:

  • Functional Area 3.3 – Modeling, Simulation, Stimulation, and Analysis Support
  • Functional Area 3.5 – System Design Documentation and Technical Data Support
  • Functional Area 3.6 – Software Engineering, Development, Programming, Network Support
  • Functional Area 3.8 – Human Factors, Performance, and Usability Engineering Support
  • Functional Area 3.10 – Configuration Management (CM) Support
  • Functional Area 3.12 – Information System (IS) Development, Information Assurance (IA), and Information Technology (IT)
  • Functional Area 3.18 – Training Support
  • Functional Area 3.20 – Program Support
  • Functional Area 3.21 – Administrative Support

Quality Assurance

Evoke Quality Monitoring

In addition to our overall focus on a consistent dedication to quality, our internal Quality Assurance processes have a number of procedures in place to ensure that we monitor and sustain our performance in this area. Our Project Managers are responsible for all facets of their projects, including continual monitoring of project implementation and review of all deliverables to ensure that only high quality products are provided. Their Project Plans must include specific procedures for ensuring quality support and review of products, including the specific individuals that will have review responsibility. Additionally, since the customer is the final arbiter of product quality, every Project Plan must include specific procedures for obtaining customer feedback.

Evoke senior management will regularly review project status and will provide risk mitigation advice. The senior managers are available to the government task manager for any issue that is not resolved at the project level. Likewise, Evoke contract management staff is available to work with U.S. Navy to resolve contract issues that may arise. More detail about a risk mitigation plan will be provided and tailored as ongoing requirements and priorities evolve.

Guaranteeing Responsiveness and Cooperation with Our Customers

As discussed previously, one of our basic tenets of doing business is consistent dedication to quality and customer satisfaction. Flowing from this philosophy, our project management philosophy and process specifically requires that we incorporate procedures to ensure that customer feedback on product quality, overall satisfaction, and areas of concern is obtained on a continuing and regular basis. Our procedures in this area include a requirement that every Project Plan include specific procedures for obtaining customer feedback during the contract and the people responsible for carrying this out. There is also a requirement for customer feedback be reported on a regular basis, that the Program Manager discuss this area at every contract review, that customer feedback be discussed at every management review, and that any indication of customer dissatisfaction be specifically reported to Evoke management and for which a Customer Plan of Action is designed and implemented to rectify the situation immediately.

Evoke Problem Resolution Approach

In terms of contract-related problems, we believe that successful problem resolution requires, above all, early identification of potential problems and the development of viable mitigation plans. Project Managers are responsible for all facets of their projects, including, ensuring the effort is well planned, that potential obstacles have been identified, mitigation plans developed, and that appropriate resources have been assigned. During task execution, the Project Manager continually monitors the technical effort, and has frequent meetings with applicable government personnel to ensure that all new and/or modified requirements are incorporated into the technical efforts and that mitigation plans are being executed. With up front, realistic assessments of potential problem areas and sound mitigation planning, supplemented by frequent contact with our customers, we can avoid being taken by surprise with problems that may arise.

In terms of systemic and process-type problems, we have procedures in place to maintain a continuous improvement program, in which all employees are encouraged to submit suggestions for systemic improvements and for eliminating potential problem areas. To facilitate this, we have implemented a web-based system, and track the status of all on-going improvement efforts to completion.

Evoke will prepare a monthly progress report documenting the performance of all activities in support of any requirements. It will document the successes and challenges encountered and provide the resultant impact. The report will include the current cost, cumulative cost, schedule, resources, and upcoming actions.

Team Members

The composition of the Evoke Seaport-e Team consists of trusted partners with extensive technical and managerial experience.