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We Serve Those Who Have Served Our Nation

Evoke's Commitment to our Veterans

Evoke is supporting key Veteran’s Affairs (VA) programs that directly impact the accessibility of benefits for our nations veterans. Our teams are diligently working with the VA to streamline access and identify efficiencies where possible.

Our management consultants are actively providing Strategic Planning, Project Management, and Business Process Improvement capabilities to the VA. We work with various business lines providing support that includes coordination with the VBA’s transformation and innovation efforts, reengineering key business processes, technology and infrastructure, and project management support. We are having an effect on the claims backlog campaign plan, and other major claims initiatives in support of the VA’s mission

Awards and Accolades

  • 36 of our consultants supporting the Under Secretary for Benefits’ have been recognized with the coveted “Starfish Award” which honors individuals that achieve outstanding performance in their efforts to further the VBA mission.
    • "I personally thank you for your "I CARE" attitude and service. Keep up the great work and focus on our Veterans, their families and survivors. You are "making a difference" in their lives!" - VA Government Executive, March 2014
  • 8 of our consultants have been awarded the “VA Coin Award”, recognizing their successful completion of a significant VBA initiative.
  • 3 have received the “Pull the Thread Award” for going above and beyond to get to the bottom of issues and then staying on top of those issues through resolution.
    • "You have gone above and beyond, demonstrating exceptional situational and stakeholders awareness and technical competency." - VA Government Executive, April 2014
  • Evoke was further recognized for the training, improvement initiatives, and most importantly the results of our Lean Six Sigma Training Program that directly improved the quality of the Claims Process.

Proven Delivery

With over three years and more than 65 employees on-site, Evoke has expanded our services for the VA across the U.S, including Washington D.C., Florida, Iowa and Texas.

  • Evoke has provided support to all of VBA’s 56 regional offices.
  • Evoke provides support to key initiatives focused on improving the claims backlog and process, including:
    • VBA Veterans Claims Intake Program (VCIP)
    • VBA Veterans Relationship Management (VRM)
    • VBA Office of Business Process Integration (OBPI)
  • Evoke trained 90 VBA Personnel in Lean Six Sigma. This training was instrumental in addressing the B2 “re-work” Error Rates in Claims Processing. This 6-month program delivered the following results and benefits to the VA and our veterans:
    • 52% reduction in B2 errors
    • Quality increased to over 98%
    • Reduction in the time to process claims by 29 days on average, getting benefits to our nation’s veterans faster
    • 86 VBA quality personnel received their Green Belt Certifications
    • 4 VBA quality managers received their Black Belt Certifications
  • Evoke is a Prime on the VBA Tactical Project Management Support services (TPMSS) IDIQ contract
  • We are a Registered Educational Provider in the Veterans’ Affairs VALU Talent Management System (TMS)

Top Past Performance

  • Evoke developed a core VA LSS training curriculum and customized the course materials specifically to address key VBA goals and objectives.
  • We developed and implemented a comprehensive quality improvement solution with the VBA Operations Center (OC); the new Issues Tracker solution helped resolve a backlog of more than 70 issues.
  • Evoke has facilitated Kaizen Events for VA senior and executive management personnel, addressing key initiatives and developing corrective action plans.
  • Evoke implemented specific business process changes for a VBA Records Management Center, improving the Claims Record Ingest Scanning process by 200%.

Our Veteran Support

Our employees actively participate in a variety of volunteer programs and charitable organizations in honor of our nation’s veterans. These charitable events are meaningful because of the cause they support, and the opportunity they provide for our employees to participate and enjoy themselves. These events include: